Delivery and Shipping
Delivery region
Singapore: We deliver island-wide. For certain restricted locations, please provide us the permit to enter your premises!
South East Asia: We provide delivery to all South East Asian countries, except for countries that the UN has active sanctions against.
Delivery method
Singapore: Delivery Via Q-Express. There will be 3 attempts to deliver the parcel. Failure to receive the parcel will incur another delivery fee or require you to self-pickup.
South East Asia: Delivery via Fedex. Please note that failure to receive the parcel from Fedex upon delivery will result in the parcel being disposed of at the customs. No refunds will be provided.
Delivery lead time
Singapore: We strive to fulfill your order within 2-4 working days.
South East Asia: Your order will be processed and sent out for delivery within 3-5 working days. It takes around 1-2 weeks for Fedex to deliver the items depending on your location.
Working days refer to Monday to Friday, 8:30am to 5:30pm (GMT+8), except public holidays. We do not ship on Saturday and Sunday.
Pre-Order products have a longer lead time on top of delivery time. Click here to view Pre-Order FAQs.
Under circumstances beyond our control (force majeure), the delivery lead time might be longer. We will have no responsibility or liability in relation to any loss, damage or expenses incurred in such an event. We appreciate your understanding on this matter.
Delivery process (Singapore)
Please indicate your preferred delivery timeslot (if applicable) in the checkout notes when placing the order. Our delivery staff will contact you via messages approximately one or two hours prior to the indicated timeslot. We appreciate your prompt responses to our delivery staff.
Please arrive at the delivery location on time! Kindly check the products thoroughly (i.e. number of products, specification, faults, defects or damages) and sign the delivery notes. We will no longer be responsible for any loss, destruction after you sign the delivery notes.
Delivery fees (Singapore)
| Amount Spent | Delivery Fee |
| SGD 80 or more | Free |
| Less than SGD 80 | SGD 8 (before GST) |
Once the products have left our warehouse, shipping costs for your order are non-refundable.
If you have selected "self pick-up" at checkout and wish to change to delivery, you will be required to make a manual payment of SGD 8 (+ GST at prevailing rates) to Hakko Products if your order total is below SGD 80, or purchase additional items to hit the minimum spend.
Shipping Rates for South East Asia
Shipping rates for deliveries outside of Singapore will be shown at the checkout page, before payment. At the checkout page, select delivery method "Ship" and enter your address. Then, you will be able to see the shipping rates and the total payment due. After that, you may select your payment method and complete the checkout process.
*Please note that the delivery charges shown does not include any customs fees or taxes (if applicable). The delivery company will contact you when your item has reached your local customs to arrange payment.
If you are unable to check out, please contact us via the chat box for assistance.
Disclaimer
Please note that shipping does not include countries that the UN has active sanctions against, such as Afghanistan, Central African Republic, Cuba, Democratic Republic of the Congo, the Democratic People’s Republic of Korea, Iran, Libya, Mali, Somalia, Sudan, and Yemen.
Shipment to the above mentioned countries will be cancelled and refunded. Orders with inaccurate/incomplete shipping address will also be cancelled refunded, kindly make a re-order.