Delivery and Shipping

Delivery region

Singapore: We deliver island-wide. For certain restricted locations, please provide us the permit to enter your premises!

South East Asia: We provide delivery to all South East Asian countries, except for countries that the UN has active sanctions against. 

Delivery method

Singapore: Delivery Via Q-Express

South East Asia: Delivery via Fedex. 

Delivery lead time

Singapore: We strive to fulfill your order within 2-4 working days.

South East Asia: Your order will be processed and sent out for delivery within 2 working days. It takes around 1-2 weeks for Fedex to deliver the items depending on your location. 

Working days refer to Monday to Friday, 8:30am to 5:30pm (GMT+8), except public holidays. We do not ship on Saturday and Sunday.

Pre-Order products have a longer lead time on top of delivery time. Click here to view Pre-Order FAQs.

Under circumstances beyond our control (force majeure), the delivery lead time might be longer. We will have no responsibility or liability in relation to any loss, damage or expenses incurred in such an event. We appreciate your understanding on this matter.

Delivery process (Singapore)

Please indicate your preferred delivery timeslot (if applicable) in the checkout notes when placing the order. Our delivery staff will contact you via messages approximately one or two hours prior to the indicated timeslot. We appreciate your prompt responses to our delivery staff.

Please arrive at the delivery location on time! Kindly check the products thoroughly (i.e. number of products, specification, faults, defects or damages) and sign the delivery notes. We will no longer be responsible for any loss, destruction after you sign the delivery notes.

If you are unable to accept the goods in person, we can provide you with a free re-delivery; however, a second re-delivery will incur a S$10 handling fee, and so on.

Delivery fees (Singapore)

Amount Spent	Delivery Fee
SGD 80 or more	Free
Less than SGD 80	SGD 8 (before GST)

Once the products have left our warehouse, shipping costs for your order are non-refundable.

If you have selected "self pick-up" at checkout and wish to change to delivery, you will be required to make a manual payment of SGD 8.64 (w/ GST) to Hakko Products if your order total is below SGD 80, or purchase additional items to hit the minimum spend. 

Shipping Rates for South East Asia

Weight (kg)	Shipping Fee (SGD)
0 - 0.5	35
0.5 - 1	40
1 - 2	45
2 - 3	55
3 - 4	65
4 - 5	75
5 - 10	100
10 - 15	120
> 15	150

If you are unable to check out, please contact us via the chat box for assistance.

Disclaimer

Please note that shipping does not include countries that the UN has active sanctions against, such as Afghanistan, Central African Republic, Cuba, Democratic Republic of the Congo, the Democratic People’s Republic of Korea, Iran, Libya, Mali, Somalia, Sudan, and Yemen.

Shipment to the above mentioned countries will be cancelled and refunded. Orders with inaccurate/incomplete shipping address will also be cancelled refunded, kindly make a re-order.